Case Study: Customer Services
For Nadia Robinson a full-time career in customer service meant that she had little time to consider one of her ambitions of attending college and studying towards a qualification.
However, her employer, Darlington based Leisure venue, The Dolphin Centre, has always been very proactive about staff training and enthusiastic about offering employees the opportunity to achieve a qualification that recognises their work-based skills.
As a result it was recommended that Nadia work towards an NVQ in Customer Services. As she didn’t have a previous Level 2 qualification Nadia was also eligible for full funding with Train to Gain.
Nadia said that managing her existing work responsibilities and completing a portfolio of evidence towards her qualification was easy to do and there were no time pressures. With an assessor visiting her in the workplace, it also meant that she didn’t have to make the time to attend college which was a convenience to her and her employer.
Dolphin Centre Manager Shaun Thomas said that, ‘Train to Gain is the ideal programme for employees to learn and the feedback from staff has been very positive’. ‘We will continue working with the team at Business First in the future’.
